Contact us

Westport 102, Edinburgh

Westport 102, West Port, Edinburgh, EH3 9DN

Tel: 0131 656 3200

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Central Quay, Glasgow

3rd Floor, 2 Central Quay, 89 Hydepark Street, Glasgow. G3 8BW

Tel: 0141 223 1400

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GDEC, Glasgow

378 Sauchiehall Street, Glasgow. G2 3JZ

Tel: 0141 223 1686
Email: West.Dental@nes.scot.nhs.uk

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EDEC, Edinburgh

4th Floor, Lauriston Building, Lauriston Place, Edinburgh. EH3 9HA

Email: edin.dental@nes.scot.nhs.uk

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Forest Grove House, Aberdeen

Forest Grove House, Foresterhill Road, Aberdeen. AB25 2ZP

Tel: 01224 805 100

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ADEC, Aberdeen

Aberdeen Dental Education Centre, Cornhill Road, Foresterhill, Aberdeen, AB25 2ZR

Tel: 01224 559708
Email: adec@nes.scot.nhs.uk

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UHI House, Inverness

UHI House, Old Perth Road, Inverness. IV2 3JH

Tel: 01463 382852

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DDEC, Conference Centre

DDEC Conference Centre, Frankland Building, Smalls Wynd, Dundee. DD1 4HN

Tel: 01382 425771

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General Support

If you have a general NES enquiry don't hesitate to get in touch and we'll get back to you shortly.

Important: NHS Education for Scotland does not treat patients. If you are a patient, please visit NHS Inform. If you wish to make a complaint about your GP or treatment you have received in an NHS hospital, please contact your NHS Board.

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Turas Helpdesk

If you have a general Turas enquiry don't hesitate to get in touch and we'll get back to you shortly.

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Feedback, Comments, Concerns and Complaints

If you have a general NES enquiry don't hesitate to get in touch and we'll get back to you shortly.

You can contact us to give feedback, make comments or make a complaint in any of the following ways:

In writing (please send correspondence to: Director of Planning & Corporate Resources, NES, Westport 102, Westport, Edinburgh, EH3 9DN)
In person
By phone (0131 656 3200)
By email (complaints@nes.scot.nhs.uk)
Online (using the form below)

We have a two-stage complaints procedure.

We will always try to resolve your complaint quickly, and within 5 days if we can, when they are straight-forward (Stage 1). If you are dissatisfied with our response at Stage 1, you can ask us to consider your complaint at Stage 2.

We also look at some complaints immediately at Stage 2, if it's clear that they are complex or need detailed investigation.

We will acknowledge your complaint within 3 working days. We will give you our decision as soon as possible, but usually within 20 working days (unless there's a very clear reason for needing longer than this).

Provide feedback on how we have handled your complaint.

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Whistleblowing

In NHS Education for Scotland (NES) we support a culture where speaking up is encouraged.

As of 01 April 2021, we adopted the National Whistleblowing Standards [PDF].

Under the Standards, all staff and anyone working with us, have access to ‘Confidential Contacts’. Their role is to provide a “safe space” to discuss any concerns. They also have the knowledge and skills to help raise any concerns with an appropriate manager.

Our Confidential Contacts are:

Karen Wilson [PDF], Director of NMAHP and Deputy Chief Executive (Clinical), email: Karen.Wilson@nhs.scot.
Graham Paxton [PDF], Principal Lead, email: Graham.Paxton@nhs.scot.
Pamela Renwick [PDF], General Manager, email: Pamela.Renwick@nhs.scot.
Lindsay Donaldson [PDF], Deputy Medical Director, email: Lindsay.Donaldson3@nhs.scot.

For more information on whistleblowing, you may contact: nes.whistleblowing@nhs.scot.

NES-employed Doctors and Dentists in training? - please submit any payroll queries via the Turas Hub.

All other NES Staff - please use the Finance Helpdesk for any payroll queries.

Please note that:

payroll queries can't be handled over the phone due to the need for ID checks - the quickest way of resolving payroll issues is to log in via the links above
when using the links above, you'll be asked to provide 2 pieces of information from: your payroll number; date of birth; and NI number.
all tickets are screened and prioritised and Finance aim to respond to urgent queries within 1 working day and routine queries within 3 working days

Members of the media, if you need to get in touch with a member of our communications team, please contact:

Email: corpcomms@nes.scot.nhs.uk

Phone: 07769 367 632