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I can make a difference - a national learning event for NHSScotland's support workforce


4 March 2015 Perth Royal Concert Hall

NHS Education for Scotland (NES) will host a national learning event for NHS support staff, including clinical healthcare support workers, staff in business and administrative and in estates and facilities roles on Wednesday 4 March at Perth Royal Concert Hall.   

The goal of the event is to empower and encourage staff to find out about learning and development opportunities through a mixture of presentations, workshops and networking.  The featured workshops cover learning resources and compassionate, person-centred care. 

The conference themes are:

  • How can learning make a difference?
  • How can we make a difference to patients’ and colleagues’ experience?

NHSScotland’s support workforce plays a valuable role in patient care and services and today’s event celebrates and supports the important contribution they make in the lives of patients, families and the public.

NHS Education for Scotland is committed to learning for all staff groups and believes there is a strong connection between learning and improved patient outcomes.

Sonya Lam, Allied Health Professions Director at NES and Corporate Lead for the Healthcare Support Worker Programme, explained:

“We know from research that when staff are supported emotionally and professionally and feel valued and nurtured, they are more likely to deliver the compassionate, safe, effective and person-centred care we all aspire to achieve for patients.”

Everyone Matters: 2020 Workforce Vision for NHSScotland published in June 2013 recognises the role that the workforce plays in responding to the challenges that NHSScotland is facing in delivering sustainable services and in improving patient care and overall performance. Capable Workforce, one of the five priorities in the 2015/16 implementation plan, is to ensure that everyone has the skills needed to deliver safe, effective, person-centred care with a focus this year on developing a more consistent, Scotland-wide approach to learning and development.

The learning event is fully subscribed with more than 100 delegates from across 14 NHSScotland organisations.   Sonya Lam will welcome delegates and encourage participation in an ongoing dialogue via Twitter using #HCSWConsult


Reference: PR2015-002

Further Information From

Angela Curran, Project Officer, NMAHP, NHS Education for Scotland email: or

Mary-Jo O’Brien, Corporate Communications Manager, NHS Education for Scotland email: