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Shaping Education through the Voices of Staff and Service Users


Learning from staff and service users can support an ethos of continuous improvement, development, and the sharing of good practices.  Such feedback can take the form of survey data, personal perspective stories, focus groups and one-to-one discussions.  

Notably, personal perspective stories help engender reflection, understanding, empathy, and compassion.  Stories are also valuable to narrators, in that they can support personal development and ongoing self-identity.  In supporting our workforce, they also help in understanding the effectiveness of our education and training endeavours.  

Six personal perspective stories can be seen in our recent 2016 / 2017 Annual Report:

Within patient safety, stakeholders have highlighted the potential of stories in discussing lessons learned and in contributing to improved patient care.  

Overall, in supporting workforce development, we continue to work with partners to drive healthcare improvement and ongoing service delivery.  

Further Information


Author: Nancy El-Farargy