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'Digital Matters' - Developing core digital skills for Estates and Facilities staff


NHS Education for Scotland has been working in partnership with Boards to address training needs in relation to core digital skills for Estates and Facilities staff. Following a Digital Literacy scoping study to explore the digital skills of this key workforce group in NHSScotland, a programme called “Digital Matters” has been developed, using existing and new materials, to address the need for core digital skills.

Estates and Facilities Services are one of the largest staff groups in the health service with approximately 19,000 employees across NHSScotlɑnd. They cover ɑ wide rɑnɡe of different occupɑtions ɑnd professions, from cɑterinɡ, domestic, porterinɡ ɑnd lɑundry stɑff to electriciɑns, enɡineers, ɡɑrdeners, joiners, plumbers, drivers and security staff.

The “Digital Matters” programme is designed to be flexible, with an initial face-to-face element. This gives learners the skills and confidence to use a free online resource called “Learn My Way”. Learners then spend about 45 minutes each week completing modules on ‘Learn My Way’ at their own pace.

Core Digital Skills Workshop

Self-directed online learning

Self-directed online learning



WEEK 7 onwards

2-hour face-to-face session 

Covers basic digital skills which enable learners to access and undertake self-directed online learning resource ‘Learn My Way’

Complete Learn My Way “Using Computer or device” module (1.5 hours)’ 

Complete Learn My Way “Online Basics” module (1.5 hours) 

Complete Learn My way “Online Safety” module (1.5 hours)

Complete “IT User fundamentals” module at SCQF Level 4 

Complete “Using email and Internet” module at SCQF Level 4 

Complete “Security for IT Users” module at SCQF Level 4


Support from NES, supervisors and peers

Support within the workplace is key and we have recently trained more than 20 Digital Buddies across various sites and job families within NHS Greater Glasgow and Clyde. Their key role is to signpost staff to learning resources, encourage staff to improve their digital skills and to support them to apply these skills within the workplace.

For more information contact: Caroline Burgess, Specialist Lead, Organisational and Leadership Development, Workforce.