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Estates & Facilities Services

Estates & Facilities Services

Staff working in Estates and Facilities roles provide a wide variety of services ranging from Domestic Services to Estates Management.

All Estates & Facilities staff are needed to support the delivery of first-class healthcare. Together, they make up one of the largest staff groups in NHSScotland with approximately 19,000 staff. This section of the website is dedicated to issues related to the learning and development of staff working in these areas.

By funding the development of a number of workstreams and producing a range of publications NES is committed to supporting the learning and development of NHSScotland staff working in Estates & Facilities roles.

Current publications and resources for Estates & Facilities staff can be accessed via the Publications page in this section.

For staff working in Business & Administration roles please go to the Business and Administrative Services section of this website (LINK).

On this page you will find information on:

The ACS Project

The ACS Project for Administrative and Support Services Staff was established in 2006 and in 2007 a national scoping study was undertaken to establish the key issues for NHSScotland staff working in Estates & Facilities and Business & Administrative roles.  A series of key recommendations were agreed and a range of workstreams were identified to take forward the work of the project. A report based on the scoping study can be found via this LINK.

The Education Pathways for Estates & Facilities staff

Launched in  August 2014 by NES The Education Pathways for Estates & Facilities staff are documents which show all the qualifications a member of staff can complete as they progress in their learning. The Education Pathways provide information about accredited qualifications which can support people working in the Estates & Facilities job families and identifies the qualifications relevant for the different roles within these areas.  The Education Pathways are important tools to support:

  • personal and career development through Personal Development Planning and Review (PDPR)
  • workforce planning -  to ensure the right number of people with the right skills are employed in the right place at the right time to deliver organisational objectives.
  • succession planning – to identify and develop current staff who have the potential to become future leaders or senior managers

An interactive online version of the Estates Education Pathway can accessed by clicking on this LINK and

an interactive online version of the Facilities Education Pathway can accessed by clicking on this LINK.

Using Education Pathways in NHSScotland - a guide to support staff in Business & Administration and Estates & Facilities

To support the Education Pathways in NHSScotland, NES has produced a short user guide to help staff make the most of the information provided on the pathways. The guide is relevant to all staff working in Estates & Facilities and Business & Administration roles including:

  • staff looking to progress in their learning
  • KSF Reviewers
  • Workforce Planners
  • Senior Management
  • Learning & Development and Human Resources.

An interactive online version of the guide can be viewed by clicking on this LINK.

Modern Apprenticeships (MAs) in NHSScotland

NES has worked with Skills Development Scotland and a number of NHS Boards to produce two guides on Modern Apprenticeships, each designed to help NHSScotland make the most of MAs:

  • Working to Learn and Learning to Work - is an introductory guide that describes the features of MAs and helps you decide if MAs are right for your context.
  • Moving Forward with Modern Apprenticeshipsguides you through the different steps needed to set up and run an effective MA Programme. With access to a wide range of resources to support the development stages of your new programme and case studies showing how MA Programmes work in a number of NHSScotland Boards.
  • Timeline for Workforce Planning - a time frame to support collaborative working with MA providers and to facilitiate NHS workforce planning for MAs. This timeline should be use in conjunction with Moving Forward with Modern Apprenticeships.

Further information and links to all resources can be found on the Modern Apprenticeships page of the NES website.





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