This website places cookies on your device to help us improve our service to you. To find out more, see our Privacy and Cookies statement.

Skip to page content

Communicating, Connecting, Caring

Support Learning

Learning is only just the first step…supporting people to integrate their new knowledge, skills or behaviours into everyday practice is the ongoing journey

People can have many opportunities to learn about and practice good communication and relationship skills. Your role is to support them in doing that and to maximise the impact of both informal learning within everyday practice and more formal education and training. A key function is to create opportunities and an environment where people are supported and expected to use their new knowledge in day to day practice.




Day to day learning in practice and formal education opportunities both have a part to play.  Many learning experience try to create a combination of both on the understanding that learning that revolves around real situations that practitioners face on a day-to-day basis is more likely to result in improvements becoming embedded into practice (Heaven et al, 2005; Fallowfield et al, 2002). However it is provided it is important to ensure that:

  • Practitioners have sufficient time to prepare for formal education or learning encounters in day to day pracitce
  • Practitioners receive constructive feedback
  • The environment supports and encourages learning
  • The use of the real situation as a development opportunity does not adversely impact on patient care.