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Communicating, Connecting, Caring

Reviewing Practice and Giving Feedback

In practice, most healthcare professionals don't get regular review or feedback about their communication and relationship skills, yet this can be one of the best ways to support development.

It is essential that practitioners' conversations with patients are regularly reviewed to enable feedback on their skills, attitudes, behaviours, approaches and values in communicating. However, in practice this tends to only happen in relation to communication with other professionals or when there has been an obvious problem or patient complaint.  This can contribute to the sense that review and feedback is about deficit, fault or problem rather than an ongoing and regular opportunity for improvement. 

Remember that rather than focusing on problems or deficits, review and feedback can stem from questions such as 'what more can I do to support people to improve their communication?'