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Business and Administrative Services


The Educational Development Team of the ACS Project has developed a range of products from publications to online resources for staff working in Business & Administrative Services.


On this page you will find information on:

ACCESS Newsletter - is our way of providing NHSScotland staff in Business & Administration and Estates & Facilities Services with the latest information on the projects and resources to support their learning and development at work.

ACCESS Newsletter Spring 2018 Edition - this is the first of our new look Access newsletters which we will be bringing out three times a year.

In this edition we tell you about the three recent events we’ve run and there’s news about the new members of our team too.

The newsletter is available as an interactive pdf and hard copies can be requested at

ACCESS newsletter 11th edition, Winter 2017-18 - in this edition you will find inspiring stories about staff undertaking and supporting their learning; how Business & Administration Professional Networks are continuing to grow and a new digital skills development programme to help staff to use the latest technology in their workplace.

NEW - Summer Special 2017 - in our summer special you can read about the work of our team in supporting learning and development for these staff in lots of different ways - from developing new qualifications to setting up professional networks.

Available as an interactive pdf or in hard copy format.

ACCESS Newsletter 10th Edition is now available as an online interactive pdf and also available in hard copy format. In this edition:

    • Look at the ACCESS timeline – we chart our journey from our humble beginnings to our bustling empire!
    • Read about the Education Pathways and find out how boards are beginning to embed and sustain the use of the Pathways for PDPR and succession planning
    • Meet a new generation of Modern Apprentices who speak about their positive experiences of taking an apprenticeship in NHSScotland
    • Discover how you can support patients and service-users to improve their health literacy skills
    • How do you like to learn?  Take the quiz to see which learning style is for you.
    • Find out about the work of the Scottish Union Learning digital skills project
    • Looking to do some more studying, but not sure what – read about how the Open University can help you decide what to do and how to start.

Plus news of changes to our websites, our new twitter account and much much more

To request hard copies please email us at

Back Issues - click HERE to download back issues of the ACCESS newsletter.

NEW - The Certificate of Work Readiness Guide - Could you offer a work placement to a young person?

The Certificate of Work Readiness - a guide to setting up work placements in NHSScotland is a 'how to' guide for NHSScotland staff thinking about offering a young person a placement in the NHS.

The guidance describes the key stages including making initial contact with Skills Development Scotland, recruiting the young person and establishing the local network of support during the placement. This online guidance can be accessed and downloaded from this LINK.

More information about the benefits of work placements can be found in an article from the ACCESS newsletter Autumn 2014 describing the benefits to the organisation, mentor and young persons on placement - LINK

NEW - The Personal Development Planning and Review workbook

NES has published Preparing KSF Reviewers for successful Personal Development Planning and Review (PDPR) - a workbook which goes hand in hand with filmed workshops produced by the Workers Education Association (WEA) Scotland. You can find the workbook and filmed workshops via this LINK

Completing the workbook may help develop your understanding and confidence in carrying out the PDPR discussions.  When you have completed the workbook and watched the filmed workshops, you will have also collected evidence for your own PDPR, particularly for KSF Core Dimension 2 - Personal and People Development.

NEW - Recognition of Prior Learning - A Guide to Support Staff through the RPL process and Recognition of Prior Learning - A Guide for Learners.

  • Recognition of Prior Learning - A Guide to Support Staff through the RPL process.

This guidance is designed for learning and development staff, managers, supervisors and reviewers.  It provides information on using RPL and illustrations from Health Boards already using RPL - LINK

  • Recognition of Prior Learning - A Guide for Learners

This guidance is designed for learners who wish to find out more about using Recognition of Prior Learning (RPL) - LINK

All of our publications are available free of charge and some are available in hard copy format.
Contact us at to find out more.



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